Certification and Care Commission Inspection Reports
This section is primarily provided for prospective Local Authority Placing Officers and Social Workers to gain easy access to information such as the Service’s certification, Statements of Purpose and Policies & Procedures sufficient for them to satisfy their Duties of Care prior to making any referrals for the first time. These documents are intended for Placing Authority professionals only and they should contact this office on 01228 672244 for a username and password to obtain access and downloads.
Direct access to the Active Ark’s section of the Scottish Commission for the Regulation of Care’s website is given below. It provides the Service’s details, Quality Grades since their inception in 2008 and Inspection Reports since 2006.
As an organisation we were very pleased to be awarded two grade 4s, (good), and two grade 5s, (very good), on the first inspection in July 2008. We have a policy of continual improvement in all aspects of management of this service and were once again pleased to be awarded one grade 4 and three grade 5s the following year. We are looking forward to all subsequent inspections and the opportunity to improve our grading each time.
In the event that further information is required please contact this office on 01228 672244.
Our Care Commission reports can be found here.
If you would like copies of any of our certificates please visit our downloads area here
Testimonials
“A challenging placement, the care provided by Active ark was consistently appropriate”
Social Worker, Dumfries & Galloway, 2007
“The care staff, especially his key worker, helped rebuild his trust in adults and helped him mature as a person”
Social Worker, Scottish Borders, 2009
“Active Ark’s service is very competent and well organised”
Social Worker, Dumfries & Galloway, 2008
“I would rate your service as 10 out of 10 - I felt safe all the time”
Young Person, 2008
“Active Ark provided him with a very holistic model of carewhich included working with his whole family. This worked very well for him and definitely contributed to the progress he has made”
Social Worker, Scottish Borders, 2009
“The staff seem to have a good rapport with the family”
Social Worker, Falkirk, 2009
“Thank you so much for all the support you have given to him over the past months. He has made so much progress and it’s all down to the hard work of your staff”
Parent, Scottish Borders, 2008.
“Many thanks for your services”
Senior Practitioner, Falkirk, 2008
“The standards of care at Active Ark are excellent and your Duty Managers systems work exceptionally well – always helpful and effective in my experiences with Active Ark”
Senior Practitioner, Falkirk, 2008
“Impressed with committment of staff in a challenging placement”
Social Worker, Falkirk, 2008
“I rate your service 9 out of 10 – you listened”
Young Person, 2008
“Very happy, Active Ark will always support you”
Young Person, 2008
“I feel that Active Ark workers do well in sometimes challenging situations”
Social Worker, Scottish Borders, 2009
“Staff were very caring towards him and ensured that his needs were met”
Social Worker, Cumbria, 2009
“The continuity of staff who in turn were clearly committed to the young person . There was a good sense of this leading to a good and supportive relationship with the young person”
Social Worker, Falikirk, 2009
“Communication with staff/managers is very good which contributes to the effect of Social Work involvement”
Social Worker, Fife, 2009
“Your care worker was so very understanding, and yet was able to challenge him and set the necessary boundaries to keep his charge safe”
Family Group Co-ordinator, Falkirk, 2007
“You presented ability to support her for any aspect of her needs”
Social Worker, Fife, 2009
“A high level of care offered for a challenging child and difficult family situation”
Social Worker, Falkirk, 2008
“Your care worker had a great deal of patience with my Son, I think he went beyond the call of duty with him”
Parent, 2009
“Staff clearly knew the young people well and were sensitive to their individual needs and preferences”
Care Commission Inspector, 2008
“He came home from Active Ark a different boy, he is more settled and content”
Parent, 2009
“Staff stated that they enjoyed strong support from the management team”
Care Commission Inspector, 2008
“Embracing and working with the whole family to ensure the young person remains an important and included member worked well and helped with solving problems and building resiliences”
Social Worker, Scottish Borders, 2009
“The staff are good and fair and will always treat you with respect”
Young Person, 2008
“Active Ark have always demonstrated fully their reliability and commitment to their work”
Social Worker, Scottish Borders ,2009
“It is difficult for care staff to remain impassive to the young person and to contribute to keeping the rules/boundaries/routines but your staff are able to provide the young person with all the skills, they are very proficient”
Social Worker, Dumfries & Galloway, 2008
“Active Ark are always very helpful and provide a first class service”
Social Worker, Falkirk, 2009
“It is acknowledged that staff were very often under a lot of stress when looking after her and considering this, their responses and standard of care was excellent”
Social Worker, Redcar and Cleveland, 2009.
“Thank you very much for the help you gave to my boys while they were with you. I will not forget your caring and patience and the time you dedicated to helping them and talking to them through their time at Active Ark. I know you have made an impact on their lives for the better”
Parent, Falkirk, 2009.
“Your involvement reduced the risks for the young person and for myself”
Social Worker, Fife, 2009
“The placement provided a good opportunity for her to take part in new activities in a safe environment”
Social Worker, Falkirk, 2008
“The flexibility of both care staff and management enabled her to have input into her care whilst providing the protection that she needed”
Social Worker, Redcar and Cleveland, 2009
“Keep up the good work and thank you for all your help”
Social Worker, Dumfries and Galloway, 2009.